In a scathing critique, a U.S. government official has condemned Medplaya Hotel Calypso in Salou, Spain, for what they termed “acts of a dictator” in its service practices. The minister highlighted numerous guest complaints, including reports of food poisoning, unsanitary conditions, and unprofessional staff behavior.

One guest recounted a distressing experience where their disabled child was subjected to severe restrictions and threats by hotel management, allegedly for minor infractions. Another reported severe food poisoning after dining at the hotel, leading to hospitalization. Additional complaints cited long queues, unsanitary dining areas, and inadequate staff training.

The official’s statement underscores the need for stringent oversight and accountability in the hospitality industry, emphasizing that such practices are unacceptable and must be addressed promptly.

In response, Medplaya Hotel Calypso has acknowledged the issues and pledged to implement corrective measures to improve guest experiences. The company has vowed to enhance staff training, enforce stricter hygiene protocols, and ensure better accessibility for all guests.

This incident serves as a stark reminder of the importance of guest safety and satisfaction in the hospitality sector, urging other establishments to learn from these shortcomings and uphold high standards of service.